Request a refund
Enter the 16 digits of your ticket to see its status and the available balance before your refund request.
What the messages mean
- Verification pending — the code has been received and the deposit is being checked. Nothing is lost: the balance appears as soon as it is approved.
- Code approved — the amount has been credited. The remaining balance is shown under the message.
- Code refused — the ticket was not accepted; no balance is linked to it.
- Unknown code — no ticket carries these 16 digits. Check what you typed before contacting support.
A code is personal. Do not give it to anyone and never send it in a message: whoever holds it can read the balance.